Your data should be
working harder.
Connect your call center platform and HRIS. Write goals in plain English. AI agents pull live performance data and tie it to goals automatically. No CSV uploads. No manual mapping. No configuration wizards.
“Reduce average handle time to under 4 minutes by end of Q2”
Avg Handle Time
3:47
Training Completed
3 / 3
QA Score
94%
The status quo
Performance management is broken in operations.
Your team leads spend hours pulling reports, copying data into spreadsheets, and manually connecting the dots between metrics and goals. By the time the data reaches a review conversation, it's already stale.
Stale data
Reports are weekly snapshots at best. By review time, numbers are 2–4 weeks old. Decisions are made on outdated information.
CSV wrangling
Every data source is a different export format. Someone has to manually map columns, match employee names, and hope nothing breaks.
Generic goals
Goals like 'improve performance' with no grounding in actual metrics. Reviews become opinion contests instead of data conversations.
Three steps
Connect. Write goals. Done.
Connect your systems
OAuth into BambooHR, Five9, or any call center platform. One-click connect, no API keys to manage. Drop a spreadsheet if that's what you've got.
Write goals in English
"Reduce Sarah's AHT to under 4 minutes by end of Q2." That's it. AI extracts the structured targets, comparison operators, and matching keywords automatically.
AI agents do the rest
Agents pull live data on a schedule, match it to goals, and attach evidence with reasoning. When you drop a file, the triage agent figures out what it is and who it's for.
Integrations
Connect once. Data flows automatically.
Plug in your call center and HRIS platforms. New vendor = a thin adapter, not a new project.
Call Center Platforms
HRIS / People Platforms
Don't see your platform? Drop a CSV or XLSX and our triage agent figures it out.
The differentiator
Not “AI-powered.”
Agent-driven.
Three specialized agents that read your data, understand your goals, and connect them automatically. Every decision logged with reasoning for full auditability.
Goal Creator
Manager types in English. Agent extracts structured targets with comparison operators, units, deadlines, and keyword arrays for matching.
"Reduce AHT to under 4 min by Q2" → lte, 240s, keywords: [aht, handle time, call duration]
Connector Sync
Pulls fresh data from connected systems daily. Set-based — 3 API calls regardless of org size. 50 or 50,000 employees, same cost.
Matched 847 metrics to 312 goals across 4 departments in 2.1 seconds
File Triage
Drop a spreadsheet you've never seen before. Agent inspects headers, resolves employees, maps columns to goal keywords, and bulk-attaches evidence.
Identified 'Emp Name' as employee column, mapped 'AHT' and 'CSAT' to 23 active goals
Who we serve
Built for high-volume operations.
How we're different
Performance tools, not engagement tools.
Lattice, 15Five, and Culture Amp are culture platforms for CPOs. Miviva is an operations tool for VPs who run contact centers.
| Miviva | Legacy PM tools | |
|---|---|---|
| Data ingestion | AI agents pull live data from connected systems | Manual CSV uploads or no integration |
| Goal creation | Plain English → AI extracts structured targets | Dropdown wizards and metric taxonomies |
| Evidence matching | Automatic via keyword matching + agent reasoning | Manual drag-and-drop or not supported |
| New data source | Drop a file, agent figures it out | Weeks of configuration + vendor support |
| Target buyer | VP of Operations, call center directors | Chief People Officer, HR leadership |
| Core value prop | Operational data → actionable goals | Culture surveys → engagement scores |
See your data in action.
30-minute demo with your own data. We'll connect a system, create a goal, and show evidence flowing in real time.