I can't sign in
The three things that usually explain it: no account yet, the wrong sign-in method, or a verification email that hasn't arrived.
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- “There's no account for this address.” Your admin hasn't added you yet, or added you under a different email. Ask them which address they used — see How do I get an account?.
- Google or Microsoft says no. Use the work account that matches the email your admin used. A personal Gmail with a different address won't match.
- The 6-digit code never arrives. Check spam and any quarantine your IT team runs. Codes come from miviva's sending address; ask IT to allow it. Request a new code rather than retrying an old one.
- Password forgotten. Use Forgot password on the sign-in page; you'll confirm a code the same way as when you set the password.
- “Your account is deactivated.” Only your admin can reactivate you.
Still stuck? Email admin@miviva.dev with the address you're trying to use and your organization's name.
Still stuck? Email admin@miviva.dev and a person will help.